Have questions about our services? We've got answers! At PhotoboothGo, we aim to make your event unforgettable and stress-free. Below, we've compiled some of the most commonly asked questions to help you better understand what we offer and how we operate.
Q: What areas do you service?
A: We currently serve a wide range of locations and are rapidly expanding. We are currently located in Southern California.
Q: What is included in the package?
A: All packages include setup, teardown, a photobooth operator, and unlimited prints. Additional features such as props and custom backdrops are available upon request.
Q: How far in advance should I book?
A: We recommend booking as early as possible to secure your date. Popular dates can fill up quickly!
Q: Why Do We Recommend Not Going with the Lowest Prices on the Net?
A: Sometimes, when other companies get higher-paying gigs at the last minute, they tend to get “flat tires” or have “car problems.” This never happens with us.
A: We are not the cheapest, nor the most expensive. We offer amazing quality and service.
Q: What Are Semi-Sponsored Events?
A: With Semi-Sponsored Events, we are partially paid by our sponsor, Dates and Honey, for using their backdrop. This makes your portion of the bill very inexpensive.
A: The requirement is that 97% of guests must be between 18 and 39 years old.
Q: What Happens if I Book Semi-Sponsored and Change My Mind and Decide to Use My Own Backdrop?
A: We reserve the right to refuse service, and you will lose your deposit.
Q: Are the Prints Unlimited?
A: The Printing Package comes with fair use rights.
A: Fair use means approximately 80 prints per 100 guests for the entire event. We allow up to 120 Pictures Printed (each Picture Printed x2 = Total of 240)prints max per 100 guests. However, most guests usually prefer a digital copy to post on their social media pages, and there is truly no limit to that. Additionally, not all guests always use the booth, but we do encourage everyone to do so.
Our Venue Requires Proof of Insurance
1. No problem! Just let us know, and we will send them proof of insurance.
2. Enter the venue's email and your order number, and we will email them the information.
Cancellation Policy
1. You are eligible to get your deposit or full amount back as long as you cancel 14 days before your event date. If you cancel within 14 days of your event, your deposit is no longer refundable. If you have paid the full amount, you will be eligible to get the rest back as long as you cancel at least 24 hours before the event starts.
2. To cancel, please email us at hello@photoboothGo.com so that we have proof of the time you submitted your cancellation request.
Contact Us
a. Contact form
b. 800 #
c. Local Number
d. Live Ai chat
e. In case you need to reach the Operations manager Brian His cell number is 310-666-9162 we recommend you text before you call him